For Cabin Crew "Interview Questions and How to face the Interview "
Again do your homework on their destination as this is a bonus question. Depends on the airline which you are applying to .
What is your biggest achievement?
This is a personal question and I will leave it to your own experience. Just say whatever achievement that you have achieved in your life or for example you successfully being shortlisted among all the qualified candidates.
How do you feel about being away most of the time?
It is the job nature as a cabin crew (depending on which airline you join) that you will be away for a number of days or miss important event. Mention that you are all prepared and willing to sacrifice. On a positive note, once you are a very senior crew, you can apply to have a ground non flying position such as cabin crew manager or instructor.
Why do you think teamwork is important?
Working as a team is not a choice but a necessity when it comes to a cabin crew job. Teamwork will definitely make things work faster and more efficient. I am sure you heard about the saying “ Two head are better than one ". Flying a 747 for example, there are as many as 14-17 crew members on board serving 400+ passengers. Sometimes it can be a short sector and you have to finish your service before the captain put the seat belt sign on and ready to land. You can see how important teamwork is now to finish everything up and prepare the aircraft for a safe landing.
If you were to do a task with someone would you chose a strong person or weaker?You can say that you do not mind anyone whether they are weak or strong. If they are a weak person, you will lend your support and if it is a strong one, you may give more ideas as to make that particular task a successful one. No one is perfect in this world and it is how we work and complement each other to achieve the task with flying colours.
Name three things a passenger expects from a cabin crew?
Again this is a easy question. Before you answer, put yourself as a passenger and in their shoes. I am sure you want someone to be polite, courteous, friendly and to attend to whatever your request professionally.
What types of passenger do you like to serve?
Say that you have no preference in any kind of passengers that you serve whether they are good or bad. Being a cabin crew, you need to be an all rounder as we are prepared to meet all sort of people.
Are you a fast learner?
Since you love flying, you are more willing to learn and absorb things faster. Just mention that you are flexible person and can adapt to changes easily.
How well prepared are you for this interview?
Mention all the research you have done for example reading online, any website or magazine regarding the airline that your are applying, talking to their current staff or anything which is related to the airline.
Why should we take you over other candidate?
You believe that everyone is different and have their own personality and capability. However with your past experience and interest, you will perform your job better and have an edge over other candidates.
Where do you see yourself five years from now?
Say that in 5 years time, you see yourself as a senior cabin crew and would be willing to transfer and share your knowledge to new crew joiners. You would continue to learn and improve as life is a continuous learning journey.
Why should we employ you as cabin crew at XYZ Airlines?
Say positive things about the airline and if possible mention something you had seen in the news – for example: ‘The airline has ordered many new aircraft and is progressing well and I want to be part of that’. Or if true ‘One of my friends worked for you and recommended I apply as she thought I would fit in with the company ideals’.
Why do you want to be cabin crew?
Here use your personal experience to sell yourself. For example: ‘I enjoy teamwork and am used to shift work. I think I would adapt well to the role’. You could show you’ve done your research and say ‘I am looking for new challenges and I know I would learn a lot as cabin crew, not just about people and places, but skills like first aid too’.
Are you applying for other airlines?
Be honest about it, if you are... it shows that you have commitment to finding a job as cabin crew but also try and turn it into a pro-active statement towards the airline, saying something like ‘Although I have applied for other airlines – this is the airline I want to work for most as it has a professional image and I always hear positive comments about the airline, so that would be a great place for me to start as cabin crew’.
Can you give us an example of when you have provided excellent customer service?
Give an example of ‘going the extra mile’, when have you exceeded someone’s expectations. E.g. ‘In the café, the lady didn’t know what to eat for dessert, so I described each dish to her and she was trying to decide between two so I asked the chef if it was ok for her to have a small piece of each – she was very happy with that!’
How would you deal with being away from your friends and family for long periods of time when working as cabin crew?
Be honest and say that you know it is not easy, but you understand that it is necessary for the job. Also let them know you can cope with being away from home, saying it is a good excuse to have some time away and learn new things, for example.
When answering these questions, make them your own, stay true to yourself and sell yourself to the airline at the same time. The recruiters want to see how you communicate, so remember to maintain eye contact and keep good posture too – the more you prepare the better you will be!
I hope these few examples of interview questions will help you prepare for your next assessment day and good luck!
Some other questions :)
1.What should be the required skill for a Cabin Crew personnel?
Answer:
- Intelligence.
- The ability to give sympathetic attention to passengers, especially the elderly, babies and children.
- A friendly, spontaneous personality.
- Efficiency.
- An attractive appearance.
- The ability to give sound advice in a friendly way.
- Patience.
- Previous experience in working with the public and fluency in more than one language.
- Must be able to deal with difficult passengers in a firm but friendly manner.
- Enjoy team work and the ability to work independently if needed.
- Calm mentality under pressure.
- Should be able to work quickly and efficiently.
- Have a good communication skill, use gestures, eye contact while communicating with passengers.
- Must be friendly, enthusiastic and courteous at all times.
2.What are the responsibilities of a cabin crew?
Answer: The cabin crew has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the over head cabins. Once all the passengers are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for takeoff.Air cabin crew is responsible for the safety of passengers and is specially trained to deal with security and emergency situations. Besides ensuring the safety of the aircraft, air cabin crew is also employed to ensure passengers are comfortable and that the flying experience is a pleasant one.
Air cabin crews attend to passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods.
They are expected to be friendly, enthusiastic and courteous at all times. During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.
In case of emergencies, cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.At the end of a flight cabin crew members are there to make sure that passengers disembark the aircraft safely. The crew members are then asked to complete a written report that records all details of the flight; for instance, duty free sales, food and drinks sales, any unusual incidents and customs and immigration documentation.
3. What are your very personal strongest points?
Answer: I have a very Cool & dignified attitude that strengthens me a lot… & to win the hearts of people. I am a hard worker, reliable, dedicated, responsible and caring.
“I am confident and outgoing”“I enjoy taking challenges”“I’m a strong team leader”“I am ambitious”“I am dedicated and hard working”“I am a good communicator”“I work well without supervision”“I enjoy learning through my work”
4. What is your biggest weakness as a person?
Answer: The biggest weakness of mine is that I admit a person as he will be good at me every time but the truth is “the World believes in Prediction”.
5.Why do you want to be a flight attendant / cabin crew?
Answer: I would love to be a flight attendant for Emirate Airlines, because I have exceptional customer service skills and the ability to interact with people on a professional and personal level is one of my best assets. I know I would be an excellent representative of this airline. It’s really my dream to become a flight attendant, and I like taking care of other people and when my friend informed me of you recruitment I felt that it was my opportunity especially when I saw it was your airline which I have been longing to work with. I enjoy working with people and helping them. Also I think it’s nice to have an exciting work environment that changes all the time like place, people, weather etc.
6.What are the strengths that make you a suitable candidate?
Answer: I believe I am the best candidate for this position because I am young, energetic and have the ability to take up challenges. I understand this job requires a lot of hard work and dedication, an in depth knowledge about the company policies and ability to work in a team. I am pretty hard-working and can manage affairs in a team. Also I am good at adapting to new environments and learning about new organizations. Beside a hard worker and I am motivated to join the company. I like to learn new things and I am ready for the challenges that come with this position. I am a person with strong interpersonal skills and have the ability to get along well with people. I enjoy challenges and looking for creative solutions to problems. I believe in character values, vision and action. I am quick in learning from mistakes.“I am confident and outgoing.”“I enjoy taking challenges.”“I’m a strong team leader.”“I am ambitious.”“I am dedicated and hard working.”“I am a good communicator.”“I work well without supervision.”“I enjoy learning through my work.”
So I believe I’ll be the best candidate for this position.”
7.Why do you think some passengers take their frustrations out on cabincrew, even though the cabin crews are trying to help them?
Answer: There are probably a number of reasons why Flight Attendants will face these frustrations.a) The passengers are in unfamiliar circumstances; they have probably had a hard time getting through ticketing, immigration and finding their way around the airport. Through the whole process you, as a Flight Attendant are probably the first person they have had to vent all this frustration on.b) Many passengers are uncomfortable or even afraid of flying; this frustration could be a sign of this fear. Almost certainly they are in unfamiliar circumstances.c) If the passenger has transmitted or gotten up early for the flight, they are probably tired and this tends to make people irritable.
8. What would you do if you saw one of your colleagues being deliberately rude to a passenger?
Answer: Firstly I would check with the Flight Attendant to make sure I heard and understood everything correctly. It would be terrible to falsely accuse someone. Maybe I had miss-heard.If the Cabin Crew seems to be genuinely at fault I would report it to a senior Flight Attendant. The reputation of the company and the enjoyment of the passengers is of course a very important concern.If I was the direct superior of the Flight Attendant, I would ask them the circumstances of the incident and take appropriate action. The crew would be given a verbal warning but the incident would be recorded in the crew briefing note.I would also approach the concerned passenger to find out if he was at all affected by his encounter with the crew and try to fix the situation.
9. What would you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?
Answer: I would listen and sympathize with the passenger, but of course I cannot awaken the snorer (just yet anyway).Offer earplugs and empathy will do a lot to elevate the situation. Maybe a drink will also help the passenger ignore the snoring. I can also suggest headphones piping in music.
10. If, for example, there are 60 children on the flight, but you only have 40 toys. How would you deal with this situation?
Answer: There are a number of things I could do here.a. I’d check out each kit and if appropriate I’d beak it down into a coloring book for one child and a puzzle for another. I have done this before and it works out fine in most cases.b. I’ll make sure the kit is age appropriate, some of the older kids may not want the entertainment items inside, so I’d make a call on the age limit when handing out the kit.
11. What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?
Answer:Well obviously this is a delicate situation. However first and foremost is Passenger safety?I would deal with this situation by calmly speaking to the passenger and telling him we respect his choice to pray but he cannot do this during take-off because of the danger to himself and other passengers. I would politely ask him to take his seat.Also if I were a junior Cabin Crew I would confer with a senior as there are many issues involved.
12.Tell us about yourself?
Answer: a. A brief summary of your personal details: You have to give your name, where you are from and a brief review of your resume. You may also provide any other personal detail that you choose to provide.b. Education: You should tell the interviewer about your educational qualifications and any relevant miscellaneous educational qualifications that you might have amassed.c. Professional experience: Standard questions during a job interview are “tell me about your professional experience”. Depending on whether you are a novice or an experienced professional, you should share your previous job experiences. If you are a novice, then, you could tell anything that you think would be relevant for the job. You may provide a scope of your educational capabilities and strengths or any of your hobbies, etc.d. Your weaknesses and strengths: One of the tricky interview questions that you might be asked is “tell me about your weaknesses and/or strengths”. Therefore, you should prepare for such questions. A common mistake is to take strength and present it as a weakness. You should be honest. You may share one-two of your weaknesses and the way you have (successfully) corrected or handled these weaknesses. On the other hand, do not boast your strengths. Tell about some of your strengths as having a positive impact on your professional capabilities.
Sample 1:I am …………… I belong to ………….. and I am staying in the city from past …….. my father is a business man and my mother is housewife. Coming to my personal life I always believe two things: which makes me successful my hard work and my honesty and I consider these two as assets of my life. Coming to my educational qualification I am …….student form ………. My hobbies are ………………..
Sample 2:My name is …….I am from ……..I did my graduation from ……..I had also done a course in ……My family consists of …… members-Dad, mom, sis including meMy hobbies are during my free timeI love to ……. or listen to ……….. song.My strength are: I have a positive attitude and I’m hardworking. As for now these are all about me. Thank you!
15.Why do you want to join us?
Answer:I want to join _____ Airlines because first to be a part of aviation industry is my childhood dream which I have to fulfill on any cost. ______ is also one of the best airlines who is giving opportunity to fresher. I have passion for traveling; I love to meet with new people and want to earn more money so it will be great opportunity for me to work with a organization like yours. I am keen interested to work here.(+ The article you wrote when fulfilling the application form.)
16. Do you prefer working with others or alone?
Answer: I work happily autonomously because I am a self-starter, driven by a challenge but I enjoy interacting with people and can work well within a team as well”
- I think it depends on the type of the work. Sometimes it’s easy to work as a team & sometimes it’s easy to work on your own. But I like both.
- I’m a decent worker myself, but dealing with all the people who make up a team, having to talk to them, and tell them what to do, having to work together like that…
- It’s a lot easier for me to just do the work by myself.
- I believe that people thrive when they are part of a team. Each person has their strong points and weakness. SO, there for, if you have the right team leader, they should know who they can count on for what when a team project is assigned. Being a team player is a very helpful thing, it builds peoples characters and social awareness.
- I enjoy working with people, getting different ideas, trying different way of doing things, but I also enjoy the solitude of working alone. It really depends on the job and/or the mood I am in..
17.Do you like being around people?
Answer: Yes I do. I always enjoy people’s company around me and I highly value others’ opinion, experience and criticism. ‘Air cabin crew’ job responsibilities greatly related to people and an air cabin crew must fulfill passengers’ needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. I already applied for the job because I greatly enjoy being around people.
18. What is the most important quality a cabin crew should have?
Answer: Being a cabin crew requires a person to have solid interpersonal skills. The person should be always cheerful and should not show their frustrations or anger to the people around them. This is the most important aspect of being in the cabin crew.
19.Why do you wish to join the cabin crew job?
Answer:Sample 1:I want to be a cabin crew because being a part of it, I’ll get the chance to interact with various kinds of people belonging to different regions, religions and cultures and secondly I want to explore this world in my own sweet way.
Sample 2:I would like to come into the aviation industry because this is the only platform which provides us a handsome monetary & incentives. We get maximum salary, perks, allowances, etc even without acquiring any highest education degree. And we can start our career even after our 12th. We can get maximum growth in this aviation industry.
Sample 3:I want become the cabin crew because cabin crew is a very challenging job for any person, and I want looking for an international career opportunity. Besides that, I also can chance to serve many different types of passenger.
Sample 4:Becoming a cabin crew is one of my biggest dreams. I love flying like a bird in the open sky and I can achieve it by being a part of this aviation industry. Moreover, I like interacting with people of different kinds and cultures which is only possible through this carrier.
Sample 5:‘Being a cabin crew’- the most important thing is we can gain self confidence within us by being far away from our family and also be independent. Apart from this we can interact with different peoples of different regions n religious. We can learn many things from them about their cultures, living style etc. On other hand we can also tell other team members about our culture n lastly we can roam all over the world with highly paid salary with just 10+2 education qualification. Apart from getting the opportunity to travel the world while be paid substantially good, It also gives me a chance to develop on self confidence and other soft skills like decision making, communication, teamwork, planning, prioritizing, problem solving and many more…
20.Why should we hire you?
Answer:I’m a good fit for the position. I have what it takes to solve problems and do the job. My high energy and quick learning style enable me to hit the ground and size up problems rapidly. My colleagues would tell you I’m a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I’m confident I would be a great addition to your team. I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills. I will be an asset to your company. I look forward to being a part of your team.
(The best way to respond is to give concrete examples of why your skills and accomplishments make you the best candidate for the job. Take a few moments to compare the job description with your abilities, as well as mentioning what you have accomplished in your other positions. Be positive and reiterate your interest in the company and the position.)
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